Tech Support

I really need to get caught up on my blogs, I logged into my reader today and started with the oldest, from October 22nd.  I’m really behind.  I do have an “All-Star” folder that all the blogs that I really like are in that, so I stay up to date on those.  Mainly because I comment on those more often and it always felt odd dropping a comment a week after the post.  Like a creepy stalker.  I do need to move some more blogs to the all-star folder but I never think about it when I’m sitting at my laptop.

Speaking of my laptop, I went to scan some cards for my other blog yesterday, because I’m way behind in that too, and I double clicked the scanner icon on the screen and it asked me if I wanted to register my new printer.  What the hell?  I’ve had this thing for over a year, it isn’t new.  So I went ahead and acted like it was a new one and entered all the information and downloaded the drivers for it.  Only there was an error downloading.  Damn it!  I hate printers, I swear you only average about a year out of them before they start doing something stupid.  I’ve had more issues with printers.  So I had Cheri load up her laptop and double click the icon, same thing.  So I figure if it is doing it on both laptops, then it’s an issue with the printer and not our computers.  So I call the tech support for the printer (HP) already knowing that my warranty as probably expired, but I’m annoyed, so I called.  After finally figuring out what I was saying, she says that she will open up a free ticket so she could help me.  I heard “fee” not free, and I said “so because your software is screwing up, your going to charge me, that’s crap!”  Then she repeated what she said, and I heard free that time.  Oops.

After 2 hours she figured out that the printer updated itself and for some reason, my laptop wasn’t uninstalling the old software before it could reinstall the new software.  She tried to uninstall in manually and it still wouldn’t uninstall.  She had to uninstall each file, one by one.  In order to do all this, I had to give her control of my laptop.  So I sat and watched her do the work.  Then when we were done she gave me a ticket number and said that someone would call back at 7 and fix the other laptop.  But since I now knew what the problem was, I told Cheri, she did it and got it working.  Which is a good thing, because they never called back like they were supposed to.

The only thing I hate about talking to tech support is they act like I’m an idiot.  I understand your used to talking to idiots but not all people are.  I also understand that it’s easier for them to act like everybody is stupid in order to get the information they need.  So I guess what I’m saying is, I hate calling Tech Support.  I troubleshoot pretty well, Google the answer to the problem, I do everything I can to not have to call.  If I’m calling Tech Support, I’m in the green on the chart below.

Artist:  Chris Isaak

Song:  Wicked Games

I know, I know.  What’s really sad is the memory that this song brings back is me being a horny teenager.  It was released in 1989 which would have made me 16.  It was also back when MTV actually played music video’s and I loved this video.

Oh yeah, that was hot back in the day.